Management et Communication

Gestion relation de service

 

DESCRIPTION DE NOTRE FORMATION MODULAIRE - GESTION RELATION DE SERVICE : 

 

PROGRAMME

  • La stratégie client et l'expérience client
  • La relation client et le rapport humain
  • L'excellence du service
  • Les liens avec les clients et la confiance client
  • La réclamation et la gestion de crise pour la fidélisation

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